From travel to shopping to who pays for home working … what you are asking around lockdown

Our consumer columnist’s inbox continues to overflow. Here’s she answers some of your questions My flight was cancelled two days before departure and the airline is offering refunds, but as I booked through an agent, I checked the reservation on its website. The flight is still showing as confirmed with no way to claim a refund. I can’t access the online help centre – the phone number just cuts you off. How can I get my money back? Continue reading...